Terms & Conditions
Last Updated: August 2026
By accessing, browsing or purchasing through the Cellgenic Pakistan website, you agree to these Terms & Conditions.
1. Website Use
This website and its contents are provided for lawful informational and commercial purposes. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use its content in violation of applicable law.
2. Product Information
We make reasonable efforts to ensure product descriptions, images, specifications and other information are accurate. Packaging, appearance, specifications or other product details may occasionally change without prior notice.
Information provided on the website should not be interpreted as a guarantee of a particular clinical, therapeutic or cosmetic outcome.
3. Medical & Professional Disclaimer
Content available through the Cellgenic Pakistan website is provided for general product and educational information and does not replace diagnosis, treatment, prescription or advice from an appropriately qualified healthcare professional.
Where a product is designated for professional, clinical or practitioner use, it must only be purchased, handled, prepared or administered as permitted by applicable regulations and according to the manufacturer’s instructions and appropriate professional protocols.
Customers should not attempt to self-administer a product intended for professional or clinical administration.
Individual responses may vary. No particular result is guaranteed.
4. Orders
All orders are subject to:
* Product availability
* Successful payment or payment verification
* Order verification
* Applicable purchasing restrictions
* Delivery serviceability
* Any relevant regulatory requirements
We reserve the right to accept, decline, limit or cancel an order where reasonably necessary, including suspected fraud, incorrect pricing, stock errors, regulatory restrictions or unauthorized resale.
5. Pricing & Payment
Prices are displayed in Pakistani Rupees (PKR) unless otherwise stated.
Prices, promotions and availability may change without prior notice. Any applicable taxes, delivery charges or other fees will be displayed or communicated where applicable.
6. Delivery
Estimated delivery timelines are indicative and may be affected by courier operations, location, weather, public holidays, security conditions, regulatory requirements or circumstances beyond our reasonable control.
Products requiring specific temperature, storage or transportation conditions will be handled according to the applicable distribution protocol.
Customers should inspect their shipment promptly upon receipt.
7. Returns, Exchanges & Product Integrity
Because certain Cellgenic products may be sensitive biological, sterile, temperature-controlled or professionally administered products, returns and exchanges may be restricted for safety, quality-control and product-integrity reasons.
Products should not ordinarily be accepted for return once appropriate storage or chain-of-custody conditions can no longer be verified.
If an item arrives damaged, defective, incorrect, compromised or outside the required delivery conditions, the customer should contact Cellgenic Pakistan immediately with the order number and supporting photographs or other requested evidence.
Any return, replacement or refund will be assessed according to the nature of the product, applicable law and Cellgenic Pakistan’s return policy.
8. Storage & Handling
Customers and professionals are responsible for following all storage, handling, preparation and usage instructions supplied with the product.
Failure to maintain required storage conditions may affect product integrity and may make the product unsuitable for use.
9. Intellectual Property
All trademarks, product names, logos, photographs, graphics, website content and other intellectual property displayed on this website belong to their respective owners and may not be reproduced or commercially used without authorization.
10. Limitation of Liability
To the extent permitted by applicable law, Cellgenic Pakistan will not be responsible for losses arising from misuse, unauthorized administration, improper storage or handling, failure to follow product instructions, or use contrary to professional or regulatory requirements.
Nothing in these Terms excludes liability that cannot legally be excluded.
11. Regulatory Compliance
Availability, sale and use of products may be subject to applicable laws, regulations, approvals and professional requirements in Pakistan.
Cellgenic Pakistan reserves the right to restrict, suspend or discontinue the sale of a product where required for regulatory, safety or compliance reasons.
12. Governing Law
These Terms & Conditions shall be governed by the applicable laws of the Islamic Republic of Pakistan. Any dispute shall be subject to the jurisdiction of the competent courts of Pakistan, unless otherwise required by applicable law.
13. Changes to Terms
We may amend these Terms & Conditions from time to time. The version published on the website at the relevant time will apply.