Privacy Policy
Last Updated: August 2026
Cellgenic Pakistan (“Cellgenic”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, creating an account, making an inquiry, or placing an order.
1. Information We Collect
We may collect information including:
* Name
* Mobile/telephone number
* Email address
* Billing and delivery address
* Order and transaction information
* Account information
* Customer service communications
* Information voluntarily provided through inquiry or contact forms
* Website usage, device, browser, IP address and cookie-related information
Payment information may be processed by third-party payment providers. Cellgenic does not necessarily store complete debit or credit card information on its own systems.
2. How We Use Your Information
Information collected may be used to:
* Process and fulfil orders
* Verify transactions and payments
* Arrange delivery
* Provide customer support
* Communicate regarding orders, products or services
* Maintain customer accounts
* Improve our website and customer experience
* Prevent fraudulent or unauthorized transactions
* Meet applicable legal, regulatory and compliance requirements
* Send promotional communications where permitted or where you have consented
3. Sharing of Information
We may share necessary information with trusted service providers including payment processors, logistics and courier companies, technology providers, professional advisers and regulatory or governmental authorities where legally required.
We do not sell customers’ personal information to third parties for their independent marketing purposes.
4. Cookies & Analytics
Our website may use cookies and similar technologies to maintain website functionality, understand usage, improve performance and provide relevant communications or advertising.
Users may manage cookies through their browser settings; however, disabling certain cookies may affect website functionality.
5. Data Security
We take reasonable administrative and technical measures to safeguard personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
6. Data Retention
Personal information may be retained for as long as reasonably necessary to fulfil the purposes described in this Policy and to meet accounting, legal, regulatory and operational requirements.
7. Your Choices
You may contact us to request correction or updating of your personal information or to opt out of marketing communications, subject to applicable legal and record-retention requirements.
8. Third-Party Services
Our website may contain integrations or links to third-party services. Their privacy practices are governed by their own policies, and Cellgenic is not responsible for the privacy practices of independent third parties.
9. Changes to this Policy
We may update this Privacy Policy periodically. The latest version will be published on this website with its effective or updated date.
10. Contact
For privacy-related questions or requests, please contact Cellgenic Pakistan through the contact information published on our website.